Refund and Returns Policy

At Cheepy, we aim to provide high-quality products and excellent customer service. Please review the following policies to understand your rights and responsibilities when making a purchase.

 

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For EU Customers

 

Refund Policy

1. Before Shipment:

   • You can request a full refund if your order has not been shipped yet.
   • To request a refund, contact us immediately with your order details.

2. After Shipment:

   • Refunds are no longer possible once the product has been shipped. Instead, you must follow the returns process outlined below.

Returns Policy

1. Eligibility for Return:

   • Returns are accepted within 14 calendar days of receiving your product.
   • The product must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:

   • Contact our customer support team to initiate a return.
   • Provide your order number and details about the return in your request.
   • Customers are responsible for return shipping costs.

3. Refund After Return:

   • Once we receive and inspect the returned product, we will notify you.
   • If the product meets our return conditions, we will process your refund within 7 business days.
   • Refunds will be issued to your original payment method.

Non-Refundable Items

• Products that are returned damaged or not in their original condition.
• Returns initiated after the 14-day return window.

 

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For U.S. and Non-EU Customers

 

Refund Policy

1. Before Shipment:

   • You may cancel your order and request a full refund only if your product has not been shipped yet.
   • To cancel your order, contact us immediately with your order details.

2. After Shipment:

   • No Refunds: Once your order has been shipped, we do not offer refunds.

Returns Policy

1. Return Eligibility:

   • Returns are accepted only if the product is defective or damaged upon arrival.
   • You must notify us of any defects or damage within 7 days of receiving your order.

2. Return Process:

   • Contact our customer support team to initiate a return request.
   • Provide proof of the defect (e.g., photos) and your order details.
   • Approved returns must be shipped back to us in their original packaging within 14 days of approval.
   • Customers are responsible for return shipping costs unless the product is defective.

3. Refund After Return:

   • If the returned product is approved, we will issue a refund to your original payment method within 14 days of receiving the product.

Non-Returnable Items

• Products that are not defective or damaged.
• Items returned without prior approval.
• Products not in their original condition or packaging.